Business Data Analyst

Join to apply for the Business Data Analyst role at Enel Group . If you want to change the face of energy, we are looking for a “Business Data Analyst” to join our “Customer Intelligence” team! Who You’ll work with You will join the Customer Intelligence Team of Enel X Global Retail that is in charge of creating Advanced Analytics and providing actionable insights to drive business growth and optimize our marketing and sales strategies. What You’ll do Develop and maintain an accurate and up-to-date data model to support business analyses and strategic decisions. Analyze and interpret customer data to identify trends, behaviors, and market opportunities, such as predicting churn and identifying potential up-selling and cross-selling opportunities. Improve current ongoing analyses on segmentation, churn, and customer base propensities by researching new analysis methods and implementing them for optimal performance. Research and analyze new ideas to optimize our customer studies and processes. Actively collaborate with various stakeholders to translate complex insights into concrete recommendations for retail teams and ensure alignment with business strategies. Monitor marketing campaign performance and provide recommendations to optimize their effectiveness and define and monitor actions on the customer base to increase its value and loyalty, optimizing business margins in line with company targets. What You’ll bring Excellent knowledge of data analysis techniques and at least one programming language (e.g., Python) and SQL. Advanced skills in Excel and BI tools (Power BI). Ability to set up a business case to evaluate the return of an action on a set of customers and their value evolution. Ability to bridge the gap between technical and non-technical stakeholders, ensuring effective communication. Ability to translate complex insights into clear, concise, and actionable recommendations. Ability to tackle challenges related to data quality, analysis, and technical difficulties. Curiosity and continuous learning. Ability to critically evaluate data, identify biases, and ensure reliable insights. Degree in an economic or quantitative field; a Ph.D. is a strong plus. 4-8 years of professional experience as a Data Analyst or Data Scientist. Experience in managing and analyzing pricing strategies, customer centricity projects, and data visualization tools. Experience with scripting languages (Python, R) and machine learning libraries is a plus. Experience with Git is a plus. Fluent English; Spanish is a plus. Why join us? Permanent employment contract Health insurance and pension fund Long-term learning and development opportunities Work-life balance benefits Location: Rome, Italy Diversity, Equity, Inclusion and Selection Process This opportunity is open to all candidates. Our selection process includes interviews, assessments, and technical evaluations. We value trust, respect, innovation, proactivity, and flexibility. Join us in leading the energy transition! Who we are Enel Group is a global leader in energy, with a focus on renewable sources and innovation, operating in 28 countries with over 86 GW of capacity and 60 million customers worldwide. Additional details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Utilities Apply now and join us in shaping the future of energy! J-18808-Ljbffr

Location: Roma, Lazio, IT

Posted Date: 8/19/2025