Customer Engagement Manager

As a Customer Engagement Manager , you will be responsible for the following: Act as a customer ambassador, ensuring world-class service and satisfaction Prepare and follow up on quotations to convert leads into active orders Manage customer accounts and help expand new business opportunities in the region Represent the company at international trade shows Work hand-in-hand with Marketing to support campaigns and customer communications Collaborate with the Sales team to meet and exceed targets Support the growth of distributor relationships alongside the external sales team Set and monitor distributor performance targets Ensure distributors have updated marketing and web content Manage distributor agreements and recruit new partners as needed Develop and maintain bottom-up sales forecasts in collaboration with leadership Track and report on customer and distributor performance, pipeline health, and sales KPIs Deliver quarterly and monthly reports for internal planning and production forecasting Monitor industry trends and identify new business opportunities Qualify leads, maintain CRM records, and oversee effective funnel management Provide sales support to technical teams and ensure accurate deal tracking Oversee the webstores sales order functionality, discount management, and stock visibility Manage contracts and agreements including MNDAs and Terms & Conditions Ensure CRM data integrity and drive continuous data cleanup efforts What Do You Need?: Tertiary qualification in Sales, Business Management, or related field 5 years of experience in inside sales or B2B account management Proven track record of achieving or exceeding sales targets Technical aptitude with the ability to explain complex products (LiDAR experience a plus) Proficiency in CRM tools and Excel for reporting and forecasting Strong customer focus and exceptional interpersonal communication skills Excellent negotiation, organizational, and time management skills Collaborative mindset and the ability to work across departments Self-starter with the ability to manage multiple priorities in a dynamic environment APPLY NOW! If you are interested in this opportunity, please apply directly. For more vacancies, please visit

Location: Midrand, ZA

Posted Date: 8/18/2025