Lounge Consultant Russian Speaker (on-site Milano)

Nature and aim of the position As an ambassador of GB Lounge added value services, the holder of the position is responsible for welcoming and engaging travellers, reaching exceptional standards of customer care excellence taking care of travellers throughout unique and exclusive customer experience. He / she provides consistent and exceptional standard of customer service in keeping with the spirit of quality and excellence of Global Blue . In addition he / she will also refund (cash & non cash) Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance. This position is particularly suitable for university students with native-level proficiency in Russian who wish to gain valuable work experience in a multicultural environment while pursuing their academic studies. Main duties and responsibilities : Customer care Provide consistent and exceptional standard of customer service; Go the “extra mile” to guarantee excellent customer experience to VIP customers; Provide a warm welcome to the guests and lead them to their seats; Provide full assistance : explain procedures, be proactive in answering questions, anticipate needs; Mitigate conflicts with the travellers, contributing to the best customer satisfaction. Commercial Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services; Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products; Be creative in proposing the visit to the GB Merchant’s stores; Contribute to the development of our business by identifying opportunities and being proactive; Achieve Business Project goals while raising GB awareness; Focus on results to fulfil Merchant’s expectations and pursue targets. Refund Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue; Perform the refund in the most correct and satisfactory way (quick and precisely); Money handling and cash responsibility; Support the tourist providing relative information. Reporting to : Coordinator; Lounge Manager; Background and Education Retail or service industry experience; Fluent in English (written & spoken) is a must; Fluent in Russian; Experience in cash handling; Experience in direct customer contacts; Excellent interpersonal and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers; Ability to communicate and inspire; Great customer service skills, problem solving and business sense; Willing to workon shift; Specific skills and competencies Flexible and proactive; Good organizational skills and independent working after given guidelines; Good knowledge of MS Office products; Dynamic, creative and keen to participate and enjoy team work. J-18808-Ljbffr

Location: Pavia, Lombardia, IT

Posted Date: 8/18/2025