Head of Support

Social network you want to login/join with: Hiring: Head of Support – Must Be an Experienced Trader Full-Time | Remote | Prop Trading Firm | Immediate Start We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data. If you’re the person everyone goes to when a trading issue needs solving — this is your position. Your Role: You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine. What You Need to Bring: Advanced knowledge of trading (Forex/CFDs/Crypto) Strong understanding of prop firm structure (challenges, funding models, etc.) Experience using or managing MetaTrader (MT4/MT5) platforms Ability to evaluate trade histories, verify account breaches, and explain decisions Leadership experience (ideally led support or ops teams before) High stress tolerance and proactive mindset — you step in, not back, when things go wrong J-18808-Ljbffr

Location: Belluno, Veneto, IT

Posted Date: 8/17/2025