IT Support Engineer

Position Overview: As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to end-users. You will have the opportunity to apply your expertise in troubleshooting hardware and software issues, resolving technical problems, and maintaining our IT infrastructure. Responsibilities: Provide technical assistance and support to end-users via various communication channels (e.g., in-person, phone, email, chat) in a timely and professional manner. Install, configure, and upgrade computer hardware, software, and peripheral devices. Responsible for maintenance and backup of Servers Responsible for maintaining Telecommunication system. Administer user accounts and access privileges, ensuring appropriate permissions and security measures are in place. Monitor and respond to system alerts, ensuring the availability and performance of our IT systems. Maintain accurate documentation of technical processes, troubleshooting steps, and user manuals. Maintain inventory of internal licenses and track compliance Stay up-to-date with industry trends and emerging technologies, proactively suggesting improvements to optimize IT operations. Requirements: Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 2-3 years of hands-on experience in an IT support role, providing technical assistance to end-users. Proficiency in diagnosing and resolving hardware, software, and network issues. Strong knowledge of operating systems (e.g., Windows, Linux) and productivity software (e.g., Microsoft Office Suite). Familiarity with network protocols, IP addressing, and troubleshooting network connectivity problems. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals. Strong problem-solving skills and the ability to work effectively under pressure. A proactive attitude towards learning and staying updated with the latest industry trends and technologies. Preferred Qualifications: Certifications such as CompTIA A, Network, or Microsoft Certified Solutions Associate (MCSA). Experience with virtualization technologies (e.g., VMware, Hyper-V). Familiarity with cloud-based services and platforms (e.g., Office 365, AWS, Azure). Knowledge of ITIL best practices for incident management, change management, and service desk operations. J-18808-Ljbffr

Location: None, Piemonte, IT

Posted Date: 8/17/2025