Operations and Technical Coordinator

Key Duties and Responsibilities Log and manage service calls for SLA customers Schedule and coordinate printer engineers Oversee MPS Monitor: setup, reporting, and device management Manage print fleet software and installations Handle job cards, close tickets, and order parts Submit warranty claims (Lexmark & HP) Prepare quotes and invoices for billable services and consumables Monitor consumable levels using Printanista, MPS Monitor, and ConnectWise Order consumables, compare supplier pricing, and ensure cost compliance Perform admin tasks in Accumatica (Sales Orders, POs, GRVs, Invoices) Manage consumables reports Support with monthly SLA and CPC billing if required Assist with escalations, cancellations, and reinstatements Requirements & Skills Strong Excel skills (formulas, filtering, calculations) Accounting background Excellent organization and time management Able to work under pressure Reliable, loyal, and solution-oriented MPS experience is a plus

Location: Century City, Western Cape, ZA

Posted Date: 8/16/2025