AWS Connect Practice SME

Job Location

Midrand, South Africa

Job Description

This role will involve practice development, pre-sales solutioning, technical delivery and related oversight, partner engagement, and thought leadership. The candidate will play a pivotal role in expanding our AWS Connect service portfolio as part of a broader services-led CX transformation strategy. FORMAL EDUCATION AND TRAINING : - Bachelors degree in Computer Science, Information Technology, Engineering, or related field. - MBA or Masters degree in a business or technology field is a plus. CERTIFICATIONS : - Amazon Connect Communications Specialist - AWS Certified AI Practitioner - AWS Certified Cloud Practitioner - AWS Certified Solutions Architect Professional - AWS Certified Developer Associate (Nice to have) - AWS Certified Security Specialty or Networking Specialty (Nice to have) - AWS Contact Center Intelligence (CCI) solution knowledge (Preferred but not mandatory) - PMP, CSM, or similar project management credentials (Preferred) KEY SKILLS & EXPERIENCE : - Deep expertise in Amazon Connect and AWS Cloud Services - CX strategy and customer journey mapping - Strong leadership and team management - Excellent communication and stakeholder management - Proven experience in working as a Solutions Architect across complex multi-vendor or multi-technology solutions. - Extensive experience of working on high complexity bids, projects or operational services for medium to large Enterprise customers - Passion for customer and employee experience

Location: Midrand, ZA

Posted Date: 8/16/2025
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Posted

August 16, 2025
UID: 5354149052

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