Customer Service Manager Windows & Doors

Customer Service Manager Windows & Doors Job Title: Customer Service Manager Windows & Doors Job reference Number: 158865-5336-25212 Industry Sector: Customer Service, Customer Service Manager, Customer Care, Customer Care ManagerContact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing Location: Stoke-on-Trent Remuneration: £38,000 - £43,000 Schedule: 40hr working week (07:30 16:00 or 08:00 16:30 Monday Friday) Benefits: Pension, health cash plan, 1x death in service, 22 days annual leave The role of the Customer Service Manager Windows & Doors will involve: Customer Service Manager position dealing with a high end manufactured window and door systems Manage the customer service and order processing teams with circa 3 direct reports Offer leadership and actively engage in the development of your team to increase performance, efficiency and succession planning Oversee all service functions and encourage consistent and effective communication throughout the team Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments Assess and manage any service escalations as required The ideal applicant will be a Customer Service Manager Windows & Doors with: Must have extensive experience within a Customer Service Manager position within a manufacturing environment Sound understanding of order processing Must have strong people management skills Outstanding communication skills across all levels Proficient in data analysis and project management Ideally will have experience working for a manufacturer Must be a people person able to maintain relationships, motivate staff and communicate effectively Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, construction vacancies and specification positions within: Customer Service, Customer Service Manager, Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing

Location: Stoke-On-Trent, West Midlands, GB

Posted Date: 8/15/2025