Regional Service Quality Manager

Job Summary: We are seeking an experienced and passionate Regional Service Quality Manager to oversee and enhance the quality of care delivered across a portfolio of care homes. This role is central to ensuring all homes consistently meet or exceed CQC standards and deliver person-centred, safe, and effective care to residents. Key Responsibilities: Conduct regular quality audits and mock inspections across care homes in the region. Support home managers in implementing corrective actions following audits and inspections. Provide expert guidance and coaching on regulatory compliance, safeguarding, and clinical governance. Monitor and analyse quality metrics and incident trends, ensuring prompt resolution of concerns. Work collaboratively with operations, clinical teams, and external bodies to maintain high standards. Lead on continuous improvement initiatives to drive excellence in care delivery. Support services in preparation for CQC inspections and ensure readiness at all times. Develop and deliver training sessions related to quality standards and best practices. Contribute to strategic quality planning and reporting at regional and national levels. Essential Requirements: Significant experience in a senior quality role within the care home or adult social care sector. In-depth understanding of CQC regulations , safeguarding, and best practices in elderly care. Registered Nurse (NMC PIN) is preferred but not mandatory depending on the provider. Strong auditing, report-writing, and analytical skills. Excellent leadership, coaching, and interpersonal communication. Willingness to travel frequently across the assigned region.

Location: South East, GB

Posted Date: 8/15/2025