Service Designer

Job Title: Service Designer (Contract) – GDS Experience Essential Location: Hybrid - 2 days per week Newcastle Contract Length: Initial 12 months Day Rate: £550pd inside IR35 We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with user researchers, designers, developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation, communication, and stakeholder engagement skills Previous experience on public sector or central government projects Familiarity with agile delivery environments Knowledge of accessibility and inclusive design principles Please apply for more information

Location: Newcastle Upon Tyne, UK, GB

Posted Date: 8/13/2025