Standardization and Quality Manager(TIC industry)

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world. Job Description PRIMARY RESPONSIBILITIES Implement a TFS Contract Management Policy Manage compliance to Contractual, Financial, Legal and other Requirements of all TFS contracts Management and supervision of TFS Global Quality System (GQS) to retain the TFS Global ISO 9001:2015, ISO 17020:2012 and ISO 17065:2012 TIC Council CBCA Code of Practice certificate and/or any other global/regional accreditation/certification as applicable Identification of any potential synergy with other SBU’s of C&P, in any of the specific areas described under Specific Responsbilities. Participates in the development and implementation of TFS business strategy Participates in the preparation of TFS Tenders for ongoing or new contracts SPECIFIC RESPONSIBILITIES Contract Management Manages Government client’ performance requirements and client satisfaction measurement Responsible for identification of the contractual financial, legal and performance requirements (including amongst others Principal’s audits to SGS offices, payment of royalties, timeliness performance….etc) Monitoring Contractual requirements regarding audits, missions or equipments Responsible of communicating to VP identified contractual obligations to be operated by network (affiliates, liaision office ) and ensure compliance. Responsible for the measurement of contractual requirements Responsible to maintain the contracts database (subcontractors, consultants, clients…etc) Keep informed VP and other concerned team members of upcoming contract’s expiration. Liaise with Treasury to ensure adequate preparation of financial guarantees linked to each respective contracts as appropriate Informs VP about any non compliant contractual requirements and request corrective actions. Business intelligence monitoring on any potential new lead. Tenders Preparation Participates actively on tenders preparation Updates and Maintains tenders database Quality Management System Lead the Global Standardization Team. Ensure the overall implementation and maintenance of the Quality System across the network in coordination with relevant parties (TFS country Managers, TFS local Standardization coordinators). Ensure that all documentation for Service execution and Quality Management System is up to date (Quality Policy, Manual & Procedures, Contract Instructions, Business rules, checklists, process flows, job descriptions…); Plan and follow up execution of internal quality audits; Plan, execute and chair Global quality meeting (at least once a year); Plan, execute, compile and present the Impartiality Mechanism (at least once a year) Provide support to the network on quality related matters. Certification to / Renewal of ISO 9001 certification, ISO 17020, ISO 17065 and/or any other global accreditation/certification of all key TFS offices; Ensure compliance of the Quality Assurance Audit Program Liaison with certification/Accreditation bodies Coordination for the execution of ISO and TIC Council audits (use of resources, site selection…); Monitoring & optimization of audit costs; In collaboration with the Global Standardization Team, Support offices for preparing external audits and assessments (ISO & TIC Council) as appropriate; Review and validation of external audit reports and follow up of corrective actions; Preparation of HO for renewal (re-certification) audits (ISO and TIC Council). Performance monitoring and reporting Review the consolidation of global KPIs statistics and quality highlights; Review and approval of reports prepared by the Global Standardization Coordinators on a monthly basis; Follow up of corrective actions implementation in cooperation with Global Standardization Coordinators (GSC); Identifies Key Performance Indicators related to contractual requirements included in any TFS contract Provide monthly reports to Business VP on achievement of objectives. TFS Global Operational Assessments Scheduling and execution of global operational assessments (when applicable) Participation to Global / Regional Cross-Border assessments (when applicable) Training Identify relevant quality and operations-related training needs; Provision of training on Quality Management Systems implementation to key offices; Identification of any potential synergy with other SBU’s of C&P, in any of the specific areas described above Qualifications Educational / Professional qualifications & Experience University degree in business administration, management or trade related topics 10 years experience in multinational company Supervisory or management experience of staff Qualification in Quality Management or related field Experience as auditor or successful completion of Lead Auditor course. Required Skills/Competencies Proven experience in ISO 9001, ISO 17020 and ISO 17065 Standards Familiar with Quality Management Systems; Familiar with TIC industry activities Good communication skills; Ability to work with people of different cultural background; Fluent in English; any other languages are an advantage; Applies judgment and acts according to the SGS standards of ethics and integrity Additional Information All your information will be kept confidential according to EEO guidelines.

Location: Madrid, Community of Madrid, ES

Posted Date: 8/13/2025