Customer Services Administrator

The Vacancy Be the welcoming face of Amplius! We're looking for a friendly Customer Service Administrator to join us full-time on reception. You'll be the first point of contact for our customers, handling enquiries across phone, online and in person. If you enjoy helping others, take pride in creating a great first impression, and thrive in a busy, people-focused role, we'd love to hear from you! Location : Milton Keynes Salary: Up to £27,777.50 per year Contract: Permanent, full time Your week : 36.25 hours (Monday to Friday 8.45am - 5pm) As this role is based on-site five days a week, you'll need to be able to travel to our Milton Keynes office reliably - access to your own transport is essential. Snapshot of your role Provide a friendly and professional reception service at our Milton Keynes office, welcoming visitors and supporting colleagues on site. Respond to customer enquiries across multiple channels, including phone, email, social media and in person - always within agreed service levels and with a focus on early resolution. Take ownership of enquiries, ensuring they're followed through to completion and recorded accurately in our systems. Monitor and manage incoming post and digital enquiries, making sure they're directed appropriately and handled efficiently. Support the Customer Relations Team by reviewing survey feedback, following up with customers and helping resolve any outstanding concerns. Work closely with other Customer Relations Team to share knowledge and maintain a consistent, high-quality service. Your toolkit for success Experience in a customer-focused role, handling enquiries across phone, face-to-face and online Confident dealing with complaints and finding positive, practical solutions Well-organised, with the ability to prioritise and meet deadlines under pressure Comfortable using IT systems like Word, Excel, Outlook and Teams A supportive team player with a proactive attitude and strong attention to detail Please read the attached Job Description before applying so you get the full scope of the role. Why join Amplius? There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves. 28 days annual leave (plus bank holidays) Enhanced maternity, paternity, and adoption leave Paid qualifications and professional subscriptions Pension contribution up to 10% Health and wellbeing support Carers leave Cycle to work scheme Electric car lease scheme Paid fertility and maternity leave Financial Wellbeing support Free flu jabs Life assurance Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Our values We're committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 19th August Phone screening: 27th August Interviews: 1st September - K2, Timbold Drive, Kents Hill, Milton Keynes MK7 6BZ We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

Location: Milton Keynes, GB

Posted Date: 8/12/2025