Customer Account Manager

Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future. Customer Account Manager - Ardeer Youre an innovative thinker, passionate about the planet and eager to play a role in creating sustainable packaging that keeps the world healthy, fed and working. As part of our world-class, performance-focused team you will have the opportunity to support the existing internal sales team with customer account management. Key Job Accountabilities As part of the Internal Sales team, you'll be responsible for: Direct responsibility and main contact point for managing all aspects of allocated customer accounts Pricing and contract negotiation on customer portfolio Stock/forecast/contract management for customers Customer reporting and KPI management both internal and external Item catalogue, artwork and specification responsibility Maintain and grow current customer base Develop and maintain positive business relationships with the customer portfolio Develop projects within the customer relationship to future proof, problem solve or grow Liaison point between the customer and all other elements of the business; communicate customer needs and manage demands back to the business Lead/support with in-person/virtual meetings as required Identify solutions and developments with the customer base Be proactively responsible for ensuring a high level of consistent customer service to be delivered at all times; including coordinating with all other Amcor team members involved with the customer Work with sales teams to support/develop new business opportunities; onboarding management Be the point of contact to resolve any customer concerns of issues which arise Participate as the sales/customer representative as and when site requires (internal or external) Monitor the customer budget, explaining costs and managing terms Ensure customers receive requested products, information and services in a timely fashion Report on dedicated business area/sector/customer base Ensure that client needs are understood and satisfied by Amcor Maintain customer information Contribute information or ideas to sales strategies; monitor competitors, understand wider market, suggest development plans and manage customer solutions Qualifications/Requirements Significant experience within internal sales A team player who can work with urgency and motivate the wider team Flexible and adaptable approach to problem solving Proactive and solution focused Excellent verbal and written communication skills Working experience of ERP, CRM systems and Power BI would be advantageous Contract negotiation and project pricing experience Excel skills including pivot table and data cubes would be advantageous Data and cost analysis experience

Location: Stevenston, Scotland, GB

Posted Date: 8/11/2025