Customer Service Administrator

Customer Service Administrator, High Wycombe, office-based, Salary £32000 - £35000 Your new company One of the UK's fastest-growing in their industry, with ambitious plans for expansion. My client prides themselves on delivering exceptional service and their head office team plays a vital role in making that happen. Your new role As a Customer Service Administrator, you'll be the first point of contact for customer queries and a key support to the franchise network. You'll help ensure smooth communication between stores, customers, and internal departments, all while upholding their commitment to quality and service. Key Responsibilities: Respond to customer enquiries via phone, email, and social media Log and resolve complaints with professionalism and empathy Liaise with store managers and franchisees to investigate and resolve issues Maintain accurate records using CRM and internal systems Monitor feedback trends and escalate recurring issues Support promotional campaigns and service updates Assist with admin tasks including data entry, reporting, and documentation Contribute to improving customer service processes and tools What you'll need to succeed In order to be successful in applying for the role of Customer Service Administrator, you will have: Experience in a customer service or administrative role Excellent communication and interpersonal skills Strong attention to detail and organisational abilities Proficiency in Microsoft Office and CRM systems A calm, solutions-focused approach under pressure A team player with a positive, can-do attitude Ideally, familiarity with franchise operations or multi-site businesses, but not essential. What you'll get in return As the Customer Service Administrator, you will receive: A highly competitive salary of up to £35000 Opportunity for growth and development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Location: High Wycombe, Buckinghamshire, GB

Posted Date: 8/11/2025