Insurance Administrator (Claims & Policy Support) - Witbank

Claims Administration receive, capture & submit claims; track progress & follow up on documents; liaise with clients on requirements & updates; escalate complex cases; maintain a claims register and generate reports. Policy Administration capture new applications with full documents; verify and upload to portals or CRM; process amendments; ensure compliance with FAIS and FICA. Client Support & Communication handle walk-ins, calls, and emails; assist with cover confirmations and certificates; send reminders via SMS or WhatsApp; log and track client queries. Compliance and Document Control file documents per POPIA and FSCA; ensure KYC compliance; flag non-compliant files; submit checklists to the Key Individual. Internal Coordination & Reporting liaise with brokers and underwriters; log submissions and resolutions; prepare reports for management; provide daily summaries of new business and outstanding items. Sales & Operational Support support reps with lead capture, quotes, and forms; coordinate delivery of policy documents; prepare welcome packs; assist with marketing admin for events. Grade 12 / Matric At least 2 years' experience in insurance administration, including claims handling Knowledge of life and funeral insurance products (short-term advantageous) Computer literate: MS Office, CRM systems, insurer portals FAIS compliance knowledge (RE5 Certificate preferred) Fluent in English and at least one local language spoken in the Witbank area No criminal record High attention to detail and accuracy in data capture Strong communication skills (verbal and written) Excellent organisational and time management skills Problem-solving and multitasking in a fast-paced environment Client service orientation and discretion with confidential data

Location: eMalahleni, Mpumalanga, ZA

Posted Date: 8/9/2025