Service Advisor (Automotive Truck)

Service Advisor Automotive Pinetown KZN Key Responsibilities: Welcome customers, handle queries, and open Estimates/Job Cards for incoming vehicles. Email estimates to clients; confirm approval within 1 hour of booking or arrival. Liaise with mechanics and foremen about required repairs and alternative solutions. Upsell campaigns/hours and inform clients of available promotions. Verify vehicle warranties, service, or maintenance plans to determine billing. Coordinate with the parts department for part availability. Manage order numbers, provide job go-ahead, and ensure payment before vehicle release. Update clients every 4 hours on repair progress, explain work on vehicle collection. Track workshop workflow, efficiency, and gate pass book daily. Oversee dealership workflow and coordinate between departments. Advise customers of service changes and vehicle pick-up times. Foster positive customer relationships for repeat business. Ensure compliance with all company policies and payment procedures. Requirements: Matric certificate; relevant Service Advisor training/qualification. Code 8 drivers license. 12 years experience in a similar role; strong knowledge of automotive industry and technology . Proficient in MS Excel and Evolve . Capable of managing up to 25 job cards daily with WIP max of 25 . Excellent administration, documentation, and follow-up skills. Proactive, confident, and strong customer service/communication abilities.

Location: pinetown, KwaZulu-Natal, ZA

Posted Date: 8/9/2025