Operations Manager

Key Responsibilities Operational Leadership Oversee day-to-day lodge operations in partnership with the General Manager. Ensure smooth coordination between Front of House, Housekeeping, Food & Beverage, and Maintenance teams. Maintain operational efficiency while preserving the lodges luxury standards. Guest Experience Drive a guest-first culture, ensuring every interaction is personal, memorable, and of the highest quality. Resolve guest concerns promptly and professionally. Monitor and enhance service delivery across all departments. Team Management & Training Lead, motivate, and develop a high-performing team. Create staff rosters, manage performance, and provide training to maintain excellence. Foster a positive and professional working environment. Financial & Resource Management Assist in budget preparation, cost control, and stock management. Ensure resources are optimally allocated without compromising quality. Standards & Compliance Implement and enforce brand standards and SOPs. Monitor health, safety, and hygiene compliance across the lodge. Continuous Improvement Identify opportunities to enhance operational efficiency. Implement innovative ideas to elevate the guest experience. Minimum Experience & Requirements Matric; Hospitality Diploma/Degree advantageous. Minimum 5 years management experience in a luxury lodge or 5-star hospitality environment. Proven ability to lead diverse teams in a high-end, remote setting. Excellent leadership, organisational, and interpersonal skills. Strong financial acumen and operational knowledge. Valid RSA ID and Drivers Licence required.

Location: Lephalale, ZA

Posted Date: 8/9/2025