General Manager

Minimum Qualifications & Experience: 1. Education: o Diploma or Degree in Hospitality Management, Lodge Management, or Tourism. o Additional qualifications in Business Administration, Financial Management, or Conservation are advantageous. 2. Experience: o Minimum 810 years experience in hospitality management. o At least 5 years in a senior managerial role at a luxury or 5-star game lodge. o Proven track record in managing high-end safari lodges, luxury guest services, and remote properties. 3. Knowledge and Skills: o Strong operational expertise in food & beverage, front office, housekeeping, and maintenance. Sound understanding of financials, budgets, stock control, cost management, and reporting. o Knowledge of wildlife conservation practices, safari operations, and ecotourism. o Familiarity with health & safety regulations, compliance, and guest risk protocols. 4. Systems: o Proficient in lodge management systems (e.g., Panstrat, Apex, Innkeeper, or similar). o Computer literate: MS Office Suite, especially Excel and Word. Core Competencies: - Excellent leadership and team management abilities. - High attention to guest satisfaction and 5-star service standards. - Ability to work under pressure in remote, bush environments. - Strong communication skills (written and verbal). - Hands-on approach and problem-solving mindset. - Passion for hospitality, wildlife, and conservation.

Location: Polokwane, ZA

Posted Date: 8/9/2025