Customer Service Representative

* This is a part-time position (25 hours per week) * Make your mark at BRE! BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world. Your role at BRE As a Customer Service Representative (part-time position), you'll play a vital role in supporting users of YellowJacket, BRE's cloud-based health and safety platform used across the construction industry. You'll be the first point of contact for our customers, helping them get the most out of the system by resolving enquiries, building strong relationships, and acting as the voice of the customer within the team. Key responsibilities will include: Respond to customer enquiries via phone and email with clarity, empathy, and professionalism, ensuring timely resolution in line with SLAs Build positive relationships with users by understanding their needs and delivering excellent ongoing support Maintain accurate records of customer interactions, renewals, and service activity in our CRM system Gather and relay customer feedback to inform product improvements and enhance the user experience. What we are looking for Essential: Proven experience in a customer service or support role, ideally in a digital or technical environment Excellent verbal and written communication skills Confident using Microsoft Office and quick to learn new digital tools and systems Strong organisational skills with the ability to manage multiple queries and priorities A proactive attitude and genuine desire to help people Ability to work independently and collaboratively in a team setting Desirable: Experience with online services or software platforms An understanding of health and safety processes or the construction sector BRE Benefits At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development. Financial & Security Benefits Pension scheme - 5% employer-matched contribution Life assurance - 4x your basic salary Enhanced maternity package Health & Wellbeing HealthPartners cashback scheme - Reclaim costs on prescriptions, physiotherapy, dental care, and more Onsite facilities - Restaurant, nursery, and free parking, including at-cost EV charging points Career Development Learning & development - Free access to BRE Academy and our online learning platform Professional membership reimbursement For full details on our benefits, visit: BRE Employee Benefits Work Location Options Hybrid - This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (2-3 times per week for the first month of training and then 1-2 times per month after your first month of training). This is a part-time position (25 hours per week) split over 5 working days per week, with flexible hours to be worked during core business hours (8.45am-5.15pm). The salary will be £28,000 pro rata. Our Recruitment Process Online Assessment Shortly after you apply (within approximately 10 minutes), you'll receive a link to complete an online assessment. This takes around 20 minutes and helps us better understand your skills and suitability. Note to Employment Agencies At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means. Equal Opportunities Statement BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics. LI-SR1 Department Building Performance Services Locations Watford Remote status Hybrid Yearly salary £28,000 Employment type Part-time

Location: Watford,London, GB

Posted Date: 8/8/2025