Service Desk Administrator

Murray Recruitment are recruiting a Service Desk Administrator for our client based in South Lanarkshire. Role Overview This is an exciting opportunity for a highly organised and customer-focused individual to join a fast-paced service team. As the first point of contact for clients, the successful candidate will play a crucial role in coordinating service requests, supporting engineers, and ensuring administrative processes are carried out efficiently and accurately. Key Responsibilities Monitor and respond to service desk emails and calls in a prompt and professional manner Coordinate daily schedules for engineers and liaise with clients to confirm appointments Raise and manage maintenance, quoted, and reactive jobs within internal systems Review engineering reports and issue them to clients in a timely manner Follow up on remedial works, quotations, and outstanding actions Communicate job progress updates to clients and internal teams Order parts and manage purchase order processes Maintain accurate and up-to-date system records, logs, and client information Ensure compliance with internal KPIs and service standards Assist with invoicing and support the preparation of quotations Skills & Experience Previous experience in an administrative or customer service role, ideally in a technical or service-based environment Strong organisational skills with the ability to multitask and prioritise effectively Excellent communication and interpersonal abilities Competent in Microsoft Office and internal CRM/job management systems A proactive and detail-oriented approach Ability to work independently and as part of a team Offering Competitive salary depending on experience Monday to Friday 8am – 5pm Holidays 28 days including statutory public holidays Pension Opportunity to grow and develop within a supportive team environment

Location: East Kilbride, GB

Posted Date: 8/8/2025