General Management Couple

Key Responsibilities Operational Management: Oversee all lodge departments, ensuring daily operations meet luxury hospitality standards Monitor financial performance, manage budgets, and drive cost-efficiency Resolve challenges and maintain smooth operations, including union engagement when required Champion environmental and sustainable practices across all operations Consistently deliver personalised guest experiences and ensure a warm, welcoming lodge culture Strategic Planning: Align operational strategies with long-term group objectives Collaborate with group operations leadership on lodge vision and innovation Drive continuous improvement across guest services and operational workflows Resource & Supply Chain Management Oversee allocation of staff and resources to maintain optimal service standards Manage supplier relationships and ensure timely procurement of goods and services Team Leadership & Development Lead, motivate, and inspire a high-performing lodge team Foster a culture of excellence, training, and accountability Conduct performance management and succession planning where applicable Quality Assurance & Guest Satisfaction Uphold brand standards through ongoing quality control Monitor guest feedback and implement service improvements Ensure seamless communication between departments and with Head Office Technology Integration & Risk Management Integrate relevant hospitality technologies to streamline operations Implement contingency plans and ensure operational readiness for unforeseen events Minimum Requirements Matric certificate (essential) Minimum 5 years General Management experience in a luxury lodge or high-end hospitality environment Formal hospitality degree/diploma preferred Excellent communication, interpersonal, and organisational skills Financial literacy and experience managing budgets and operational reporting Strong leadership and problem-solving abilities, with a guest-centric approach Ability to multitask and operate effectively under pressure Valid RSA ID and drivers license Own reliable vehicle In-depth knowledge of luxury safari lodge operations and game reserve dynamics Professional appearance and confident, dynamic personality Proficient in MS Word, Excel, and PowerPoint Experience with OPERA Cloud or similar Property Management Systems beneficial

Location: Welgevonden, ZA

Posted Date: 8/7/2025