Customer Advice & Support Advisor - Kelso Library Contact Centre - SBO09286

Job Details Grade: 5A Hourly Rate: £13.69 - £14.82 Salary: £13373.78 - £14471.91per annum Contract Duration: Permanent Hours: 18 Interviews will be held Monday 25 August Role Purpose Are you a people person with a passion for helping others? Do you thrive in a small friendly team environment? If so, we have an exciting opportunity for you to join our team at the Kelso Library Contact Centre, located within the busy Kelso Library Contact Centre. As a Customer Advisor, you’ll play a key role in delivering high-quality support to residents and visitors across the Scottish Borders. Your day-to-day tasks will include: Handling Live Chat, online contact forms, and customer emails Updating Council Tax and Non-Domestic Rates accounts to ensure accurate billing Assessing Blue Badge and Bus Pass applications Providing face-to-face, telephone, and digital support across a wide range of council services Supporting the delivery of a welcoming and inclusive library service to the local community We’re seeking someone who is: Friendly, approachable, and confident in dealing with the public A quick learner with strong IT skills Experienced in delivering excellent customer service Comfortable working in a busy, friendly environment with many duties. You’ll be part of a supportive and dynamic team that makes a real difference in the community. This is a varied and rewarding role. Essential At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English. Informal Enquiries Informal enquiries may be made to Jacqueline McNeill by telephone on 01835 824000 ext 8415 or by email at Jacqueline.McNeill@scotborders.gov.uk Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Location: Kelso, GB

Posted Date: 8/6/2025