IT Technician

Job Responsibilities: Provide onsite technical support to employees through the ServiceNow Helpdesk Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests Primary support focus on the Manufacturing IT Systems Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS Provide advanced support for multiple enterprise applications including e-mail (Outlook), calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications, SCCM, Intune and MS autopilot Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops) Troubleshoot and support video conference equipment, including events held onsite Remotely troubleshoot local and networked printers, including multi-functional copiers Identify and implement innovative solutions to resolve customer issues Ensure resolutions are consistent with company standards and policies Liaise between local suppliers/Suppliers and our internal team when troubleshooting as necessary Operation of the enterprise network and server room Active Directory Backup and restore procedures Customer and Technical Support: Offer timely resolutions for IT-related issues via phone, email, or in-person support. Document troubleshooting procedures and create user-friendly guides. Maintain hardware inventories and support the roll-out of new applications. Provide periodic feedback and follow-ups with users to ensure satisfaction. Support Global IT Helpdesk (Levels 2 and 3) Project Coordination and Administration: Coordinate IT projects within set budgets and timelines, in consultation with the IT Manager. Document IT SOPs, WI, software licenses, and procedural updates. Ensure compliance with company standards and operational requirements. Job Requirements: Degree/Diploma in Information Technology. 2-3 years of IT support experience, ideally in pharmaceutical, FMCG environments or production. Proficiency in Windows Server (2008-2019), Windows 10\11, Microsoft Office 365, VPNs, Polycom systems. Good understanding of Manufacturing IT Systems. Experience in VMWare, Azure, and Veeam.

Location: Portelizabeth, ZA

Posted Date: 8/5/2025