National Admin Supervisor – Draught

Job Requirements: Matric Attention to Detail, Administrative Excellence, Customer-Centric Communication Analytical skills. Intermediate proficiency in MS. Office. Knowledge of capturing data in a database would be beneficial. Telephone etiquette Job Duties: Collaborate with other sector heads to ensure cross-functional smoothness. Communicate with admin and management staff to ensure timely and efficient project and daily SLA delivery. Monitor SLAs and KPIs for customer satisfaction, response times, and uptime. Ensure all administrative staff align with group deadlines, objectives, and goals. Support branch admin staff and provide continuous training in Enterprise and customer SOPs and protocols to develop staff. Implement training programs to enhance skills and knowledge within the teams. Maintain effective communication with internal and external stakeholders, including suppliers, other branches, and customers. Ensure that all parties are informed of service updates, issues, and resolutions. Assist with an environment which brings about creativity and teamwork among employees. Maintain a high level of administrative accuracy. Establish and maintain a healthy relationship with our customers. Provide customers with service that exceeds expectations. Ensure all customer projects run smoothly and that deadlines are met. Attend to customers queries telephonically and via email. Ensure calls are accurately closed within the SLA. Submit reports as required. Ensuring that all customer callouts are logged from portals on time and that all customers receive adequate and timely feedback. Track and report on KPIs and SLA performance. Liaise with clients for scheduling, job updates, callout updates, and resolution of admin issues. Ensure warehouse checks and counts are submitted, and quarterly year-end processes are followed. Ensure client invoicing and affiliate accuracy. Debtors tracking and checks. Asset scrapping submissions and progress monitoring. Check technician and engineer incentives for accuracy. Ensure admin alignment with national SOPs and deadlines. Track SLA compliance and drive improvements. Lead by example with a hands-on, service-first mindset. Provide regular reports and feedback on all areas. Salary: Market Related How to apply:

Location: East Rand/Bedford View/Germiston/Isando, ZA

Posted Date: 8/1/2025