Customer Experience Rep

Are you passionate about delivering top-notch service while working in a dynamic, fast-paced environment? We are looking for a Customer Service Representative to join our team! This role plays a key part in supporting international customer accounts, processing orders, and serving as the bridge between customers, internal teams, and distributors.

Key Responsibilities:

• Develop and maintain strong relationships with international customer accounts

• Communicate updates between customers, sales reps, distributors, and production managers

• Process quotations, purchase orders, and customer claims

• Recommend products and services tailored to customer needs

• Prepare and enter technical drawings and data

• Analyze customer requirements and collaborate with management on account strategy

• Provide excellent service by handling inquiries, complaints, and account changes professionally

• Maintain accurate records of customer contact and order status

What You Bring:

• Minimum 18 years of age

• Bachelor's degree preferred (or equivalent combination of education and experience)

• Previous experience in a manufacturing or engineering environment is a plus

• Strong technical aptitude

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Excellent communication and interpersonal skills

• Highly organized with attention to detail

• Multi-lingual abilities are a strong plus

Why Join Natoli Engineering?
At Natoli Engineering, located in St. Charles, MO, we're dedicated to producing high-quality products that meet and exceed customer expectations. Join a forward-thinking team where your expertise will shape the future of our quality processes and standards.

How to Apply:
Submit your application and join our team today!