NOC shift Manager

We’re looking for a dynamic NOC Shift Manager to lead a team of 1st and 2nd Line Engineers during shift hours. You'll drive customer excellence, take control of major incidents, and be the go-to escalation point, all while coaching and developing a high-performing team. What You'll Do: * Lead incident and service request resolution with confidence and clarity * Manage ticket workflows and ensure SLAs are met * Be the escalation lead for major incidents and service disruptions * Coach and develop NOC engineers with clear progression paths * Drive performance improvements and streamline knowledge sharing What You Bring: * Proven leadership in a Support Desk or NOC environment * Strong troubleshooting and incident management experience * Coaching and performance management skills * Clear, confident communication, even under pressure * Passion for service excellence and team development Bonus if you have: * CCNA / Network certification * ITIL Foundation * ​ At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. ​ We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. ​ To find out more information about what it’s like to work for us and our benefits, visit or website Evolve is an Equal Opportunity Employer

Location: Wigan, Greater Manchester, GB

Posted Date: 7/16/2025