Enrollment Center Assistant (Internal Only) *

*Category:*: Office Support Staff *Subscribe:*: *Department:*: Enrollment Management *Locations:*: Branchburg, NJ *Posted:*: Jul 10, 2025 *Closes:*: Jul 17, 2025 - 11:59 PM EDT *Type:*: Full-time *Salary Type:*: Hourly *Salary Range:*: $23.00 - $26.00 *Position ID:*: 190245 About Raritan Valley Community College: Ranked by WalletHub.com and Intelligent.com as the 1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory; a Theatre offering professional performances for all ages; and an Honors College for high achieving students. The College offers more than 90 associate degrees and certificates, as well as career training and professional development courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit [www.raritanval.edu](http://www.raritanval.edu). Job Description: The Enrollment Center Assistant provides frontline support in the Student Enrollment Center, assisting prospective and current students with inquiries related to Admissions, Enrollment Services, Financial Aid, and Advising. This role handles multi-channel communications?including phone, and email?and supports enrollment through excellent customer service and effective coordination with campus departments. *Essential Duties: * *Customer Service & Front Desk Support* * Assist students and guests in-person, by phone, or via email with questions and forms related to enrollment. * Use the QLess system to manage student flow and service times. * Ensure accuracy when entering data into the Ellucian Banner system. *Call Center & Outreach* * Respond to inbound calls, offering accurate information and resolving issues professionally. * Conduct outbound campaigns to support student re-engagement. * Use RingCentral to track call types and maintain call center metrics. *Communication & Technology* * Manage inquiries via face to face, email and text * Navigate tools like RingCentral, Outlook, Microsoft Office, and Banner to ensure smooth service delivery. *Collaboration & Professionalism* * Coordinate with departments to support seamless student experiences. * Meet performance goals while maintaining a courteous and student-focused attitude. * Stay current with college systems and procedures through regular training and communication. Requirements: 2 years of excellent customer service or administrative assistant experience. Call center or dispatch experience required. Ability to communicate effectively, orally and in writing assisting a diverse population of students, college employees and the community in general. Knowledge of and facility with internet navigation, including email. Computer proficiency using MS. Excellent software application skills, preferably using a student information system such as Banner. Detail oriented individual and the ability to multi-task in a high-volume setting. Strong commitment to the mission of a comprehensive community college. *Preferred Qualifications:* Related work experience in an education setting. Application Instructions: *As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.* RVCC's starting salary is commensurate with educational qualifications and experience. We also offer an attractive benefits package. To review eligible health, wellness and benefits offered, click on the following link and scroll down: [https://www.raritanval.edu/general-information/human-resources](http://RVCC's%20starting%20salary%20is%20commensurate%20with%20educational%20qualifications%20and%20experience.%20We%20also%20offer%20an%20attractive%20benefits%20package.%20To%20review%20eligible%20health,%20wellness%20and%20benefits%20offered,%20click%20on%20the%20following%20link%20and%20scroll%20down.) For consideration of the above position, please submit your cover letter and resume online, by clicking the "apply now" button. We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly.

Location: Branchburg, New Jersey, US

Posted Date: 7/15/2025