Team Leader - Customer Experience Support

Overview: We are seeking a proactive and customer-focused Team Leader based in Windlesham to manage a small team delivering exceptional support to key clients. This role combines hands-on client interaction with team leadership, focusing on operational excellence, customer satisfaction, and continuous improvement. Benefits: Competitive salary Employee recognition scheme PensionKey Responsibilities: Lead and support a team of Customer Experience Support Advisors. Personally manage 1-2 high-value client helpdesks. Conduct regular 1-2-1s and performance reviews. Build strong client relationships and act as a point of escalation. Collaborate with internal teams to ensure effective issue resolution. Analyse and report on customer data. Identify and address recurring issues, implement improvements. Prepare quotes, manage billing support, and raise purchase orders. Support and deliver user training for client systems and portals. Participate in internal and client meetings to drive retention and growth opportunities.Requirements: Enthusiastic, with a can-do attitude Exceptional Customer Service Skills. Proven experience in a customer-facing team leadership role. Strong communication, problem-solving, and relationship-building skills. Ability to manage multiple tasks and priorities effectively. Proficient in Microsoft Office and CRM tools. Self-motivated with a hands-on approach and a continuous improvement mindset.Desirable: Experience supporting key accounts or working in a helpdesk/customer support environment. Exposure to CSAT/NPS reporting and client success initiatives

Location: Windlesham, Surrey, GB

Posted Date: 7/15/2025