Operations Manager - Norfolk - Professional Services

Internal Operations & People Lead — Professional Services - Norfolk Looking for a role where you can shape culture, drive accountability, and enable leadership to focus on strategy and growth? We're seeking a confident, emotionally intelligent leader to oversee internal operations and performance across a values-led professional services team. What You'll Be Doing: Championing a healthy workplace culture through strong people leadership Managing senior team performance with clarity and consistency Leading HR processes from hiring to exit, including training and development Keeping policies, compliance, and risk practices up to date and watertight Coordinating IT and security protocols with external support Streamlining internal systems to ensure smooth delivery and resource planning Producing insight-driven reports to inform leadership decisions Supporting succession planning and stepping in to reduce leadership bottlenecks What You'll Bring: Proven experience in people management or operational leadership Confidence in handling sensitive performance and HR matters Familiarity with compliance frameworks (HR, data protection, AML) Strong communication and organisational skills A proactive, structured approach to managing change and internal growth Package: Hybrid & Fleixble working 25 days annual leave Will consider full or part time (4 days pw) Parking Other benefits This is a behind-the-scenes leadership role with real impact — ideal for someone who thrives on improving how teams work together, and who’s ready to step into a trusted right-hand role within a purpose-driven environment.

Location: Norwich, Norfolk, GB

Posted Date: 7/15/2025