Senior Claims Team Leader

Time Appointments are working alongside a global Claims Management Company based in Chelmsford who are currently seeking to appoint a dedicated Claims Team Leader to lead and motivate a busy team of Property Claims Handlers. The successful candidate will become part of a fantastic company who offer great routes of career progression and learning and development opportunities. Key Skills & Experience Required: * Minimum to three years’ experience leading and motivating a successful team of property claims handlers * Extensive experience handling property claims from cradle-to-grave * An aptitude for people management with the ability to motivate and drive performance on a consistent basis * The ability to resolve complex customer challenges, issues and complaints, and a strong understanding of customer service processes * Proven influencing and decision-making capabilities * Outstanding communication and interpersonal skills, written and verbal Key Duties & Responsibilities: * Proactively leading and motivating a team of claims handlers to achieve team objectives * Managing own small case of claims * Overseeing and monitoring the lifecycle of the desk-based teams claims, and dealing with technical referrals from the team * Leading and developing team members to reach their potential, ensuing targets and personal goals are achieved * Planning and conducting 1-2-1 meetings and appraisals * Holiday and absence management * Identifying training needs within the team and implementing any necessary training * Continually improve employee satisfaction

Location: Chelmsford, Essex, GB

Posted Date: 7/15/2025