Customer Support Administrator

Customer Support Administrator Your new company Hays are working with a Manufacturing business based in Telford who are looking for a Customer Support Administrator on a permanent basis , this role plays a pivotal part in ensuring the smooth operation of the Customer Support function by acting as the primary liaison between the company and its clients. This role is responsible for delivering a professional, responsive, and solutions-focused service that enhances customer satisfaction and strengthens long-term client relationships. Your new role As a Customer Services Administrator, your role would involve: Customer Support & Communication. Serves as the primary interface for customer enquiries within the Customer Support department. Generate and issue quotations for recommended system spares. Maintain accurate and up-to-date customer records in both paper and digital formats. Support the arrangement of scheduled and non-scheduled service visits and installations worldwide. Coordinate with customers regarding service logistics and updates. Ensure availability of required materials and manage travel arrangements. Facilitate the timely completion and submission of service reports. What you'll need to succeed Advanced written and verbal communication skills. Proficient in Microsoft Outlook and Excel. Exceptional attention to detail and accuracy. Strong organisational and time-management abilities. Developed IT competence and adaptability to new systems. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4704804

Location: Telford, Midlands, GB

Posted Date: 7/15/2025