Senior Service Desk Analyst

Senior Service Desk Analyst Salary: £30,000 - £38,000 per annum Hours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities Provide remote, telephone, and on-site technical support Assist clients with day-to-day issues and long-term upgrade planning Manage and support cloud-based systems and infrastructure Install and troubleshoot Windows operating systems Perform Microsoft 365 system administration and migrations Essential Experience & Skills Minimum 8 years' industry experience in a technical support role Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager) Familiarity with Azure AD and Microsoft security tools Good understanding of IPv4 networking Experience supporting Windows 11 environments Knowledge of Microsoft 365 migrations and implementations Confident in client communication across multiple channels Full UK driving licence is essential Desirable Skills Windows Server and Active Directory administration Remote monitoring and management tool experience Cloud platform knowledge (e.g. AWS or similar) Networking hardware experience (e.g. Wi-Fi hardware, routers, managed switches) Understanding of data protection principles (e.g. GDPR) Benefits Company pension Casual dress environment Cycle to work scheme Free and on-site parking

Location: Stonehouse, Gloucestershire, GB

Posted Date: 7/15/2025