Service Delivery Director (Dynamics 365BC)

Service Delivery Director - Dynamics 365 Business Central Salary: Circa £100k benefits South East – Hybrid (2 days/month in-office) We’re working with a fast-growing Microsoft Dynamics 365 Business Central partner that’s on the hunt for a Service Delivery Director to lead their delivery operations and scale their consulting function in line with rapid business growth. This is a key leadership role , you’ll have full responsibility for delivery strategy, operational performance, and client satisfaction across consulting, development, and project management teams. What You’ll Be Doing: Define and implement the end-to-end service delivery strategy in alignment with business goals. Lead and mentor delivery managers, consultants, developers, and PMs across multiple concurrent client projects. Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks. Build scalable delivery frameworks and best practices to support expansion and future growth. Work closely with finance and commercial leadership to manage budgets, resource allocation, and P&L responsibilities. Act as a key stakeholder in client relationships—resolving escalations, understanding needs, and ensuring long-term value. Support pre-sales engagements with delivery insights and resource planning. What We’re Looking For: ✔️ 8 years of leadership experience within a D365 Business Central Microsoft partner or Consultancy. ✔️ Deep understanding of Dynamics 365 Business Central/ NAV (MUST HAVE). ✔️ Proven success in scaling delivery teams and driving profitability. ✔️ Strong grasp of delivery methodologies (Agile, Waterfall, Hybrid). ✔️ Exceptional stakeholder management, people leadership, and commercial acumen. This role offers a rare opportunity to shape the delivery model of a respected Microsoft partner during a crucial period of growth. You’ll have the autonomy to build, lead, and refine a high-performing team all while being part of a collaborative and forward-thinking business. If you’re a senior delivery leader who thrives on impact and transformation - this one’s for you.

Location: Surrey, UK, GB

Posted Date: 7/14/2025