Senior Aftersales Manager

Job Title: Senior Aftersales Manager – Car Dealership Location: Glasgow Salary: Circa £60,000 car bonus – OTE £80,000 Are you an experienced professional in the automotive industry seeking a new challenge? A prestigious car dealership in Glasgow is on the lookout for a Senior Aftersales Manager to join their dynamic team. This role offers the chance to lead a dedicated group of over 20 vehicle technicians, ensuring the highest standards of customer service and operational efficiency. The dealership is renowned for its commitment to excellence and innovation, providing a supportive environment where your expertise will be highly valued. As a Senior Aftersales Manager, you will play a pivotal role in shaping the aftersales department, driving performance, and enhancing customer satisfaction. Key Responsibilities: - Oversee the daily operations of the aftersales department, ensuring seamless service delivery. - Lead, mentor, and motivate a team of over 20 skilled vehicle technicians, fostering a culture of continuous improvement. - Develop and implement strategic plans to increase departmental efficiency and profitability. - Maintain strong relationships with customers, addressing their needs and ensuring their satisfaction. - Monitor and analyse key performance indicators, using data to inform decision-making and drive improvements. Essential Skills and Experience: - Proven experience in an aftersales management role within the automotive industry. - Strong leadership and team management skills, with a track record of developing high-performing teams. - Excellent communication and interpersonal abilities, capable of building rapport with both staff and customers. - In-depth knowledge of automotive repair and maintenance processes. - Proficiency in using management software and tools to track performance and streamline operations. This role offers a competitive salary and benefits package, along with the chance to work in a forward-thinking dealership that values innovation and customer satisfaction. If you are a results-driven professional with a passion for the automotive industry, this could be the perfect next step in your career.

Location: Glasgow, Scotland, GB

Posted Date: 7/14/2025