Customer Success Manager

Customer Success Manager Opportunity! We are currently representing a ConTech Startup who are looking to grow their CS function. Key Responsibilities Serve as the primary point of contact for a portfolio of Tier 1&2 construction industry clients, ensuring successful onboarding, adoption, and retention. Develop strong relationships with key stakeholders including project managers, document controllers, engineers, and execs. Deliver tailored onboarding and training sessions that drive platform usage and long-term value. Proactively monitor account health and user activity; identify and resolve issues before they impact client satisfaction. Lead quarterly business reviews (QBRs), project check-ins, and engagement strategies to support customer goals. Collaborate with Product and Sales teams to relay client feedback and identify upsell and cross-sell opportunities. Maintain detailed account documentation in CRM tools (e.g., Salesforce, Hubspot) and manage renewals in partnership with the commercial team. Travel to client offices and construction sites across the UK as needed to strengthen relationships and support implementation. Key Requirements 2–5 years in Customer Success, Account Management, or related client-facing roles—ideally in SaaS or ConTech. Experience working with construction stakeholders or delivering digital tools in the AEC sector. Excellent communication and relationship-building skills across technical and non-technical audiences. Strong organisational and problem-solving ability; confident managing multiple accounts and priorities. Comfortable using tools like Salesforce, JIRA, Power BI, Confluence, and similar platforms.

Location: England,, GB

Posted Date: 7/14/2025