Sales Associate

Sales Associate | Mayfair (W1) | Full Time / Part Time | Working Hours are Monday to Saturday, 10am–6pm (with 1 weekday off) | £27,000 - £33,000 per annum, depending on experience Founded in 1888, our client's boutique is a symbol of French artistry, blending creativity, exceptional craftsmanship, and savoir-faire. Rooted in a tradition of excellence, they bring timeless creations to life across six distinctive pillars: Crystal, Jewellery, Fragrance, Art, Interior Design, and Hospitality. Join our client and be part of a brand that values heritage, authenticity and creativity. The Sales Associate is the face of both the company and the brand, and is responsible for providing customers with a complete shopping experience that is unrivalled by competitors. Are you the right person for the job? Ability to meet individual sales targets and sell at every opportunity. Excellent communication skills to approach customers and initiate conversations with open questions Capability to provide accurate and current product information or find answers quickly Sales skills to select products meeting customer needs, highlighting features and benefits, and offering related products Ability to handle refunds and convert them into sales opportunities Knowledge and proficiency in company systems for prompt, accurate, and efficient sales transactions Commitment to following all Customer Service and Care Standards Attention to detail in product presentation, including luxury wrapping and ribboning standards Strong clienteling skills, maintaining secure customer information and providing bespoke one-to-one service Product knowledge development and market awareness Excellent command of English; additional foreign language skills considered a plus What will your role look like? Sales & Customer Service Meet individual sales targets by selling at every opportunity and engaging customers with open questions to establish needs, highlighting product features, benefits, and related items Provide accurate and current product information or find answers promptly before the customer leaves Handle refunds professionally, turning them into sales opportunities where possible Use internal systems efficiently to process sales transactions, adhering to Customer Service and Care Standards Attend training sessions and deliver training to other departments within the store Train and mentor colleagues working towards Sales Associate roles, offering support and guidance Ensure products are presented and packaged in a luxury manner consistent with the brand Communicate order arrivals to customers promptly and coordinate timely deliveries Merchandising Use gloves when handling all products and ensure care in product presentation Present stock according to set standards (clean, correctly priced, polished, aligned) Manage stock replenishment, RTVs, write-offs, repairs, and update systems accordingly Follow correct procedures for receiving deliveries and placing orders, reporting any discrepancies to the brand Complete weekly spot checks of packaging/box conditions and rectify as appropriate Maintain cleanliness and security of stock, till points, fixtures, and stock rooms Clienteling Maintain secure customer information and provide a bespoke, one-to-one service to build lasting relationships Shopify Responsibilities Accurately enter all transaction types daily, including sales, refunds, and exchanges; investigate and resolve any negative entries Manage stock transfers promptly and retrieve sales and stock data as needed Complete weekly stock takes and request replenishments for packaging or presentation materials Other Adhere to dress code, attendance, timekeeping, and teamwork standards What can you expect in return? Personal commission group bonus based on team targets State pension Business clothing allowance 20 days annual leave bank holidays Generous staff discount on products Full training provided Opportunities for progression Factory visit to France (after 2 years' service) Interview Process After CVs have been reviewed, shortlisted candidates will be invited to a face-to-face interview in Mayfair. What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR

Location: Central London, South East, GB

Posted Date: 7/14/2025