call centre manager

First Home Improvements is seeking a dynamic and results-driven Call Centre Manager to lead our busy in-house call centre team. You will be responsible for overseeing daily operations, ensuring high levels of customer service, managing team performance, and driving sales through effective campaign management. Key Responsibilities: Manage and motivate a team of call centre agents to meet performance targets and KPIs Monitor call quality and provide coaching to ensure excellent customer service Coordinate outbound and inbound call campaigns Develop and implement strategies to improve productivity and customer engagement Prepare regular performance reports for senior management Ensure compliance with company policies and industry regulations Requirements: Proven experience in a call centre management or supervisory role Strong leadership, communication, and organisational skills Sales-focused mindset with a passion for customer satisfaction Experience in home improvement or related industry (preferred) Why Join Us? Be part of a growing company that values innovation, quality, and customer service. We offer ongoing training, career progression, and a supportive team environment.

Location: Portsmouth, South East, GB

Posted Date: 7/14/2025