IT Support Engineer

IT Support Engineer, 2nd/3rd Line * Location: Remote, Walsall, West Midlands * Salary: £24,000 - £30,000 Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: * Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. * Respond to tickets, calls, and emails using RMM tools and professional service platforms. * Troubleshoot issues in Office 365, Windows Server, networking, backup, and virtualisation environments. * Perform hardware builds, installations, audits, and on-site visits as required. * Support disaster recovery and business continuity services with confidence and clarity. * Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: * Proven experience as an IT Support Engineer, ideally within an MSP setting. * Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Windows Server, and Azure. * Solid understanding of networking principles: VPN, DNS, DHCP, VLANs, NAT. * Familiarity with backup solutions, VoIP systems, and virtualisation (Hyper-V/VMware). * Excellent problem-solving skills and a proactive, client-first mindset. * Professionalism, strong time management, and clear communication are essential. * Clean UK Driver's License This is an exciting opportunity for a hands-on, technically capable IT Support Engineer to grow within a highly skilled MSP team. The role offers exposure to a wide variety of clients, technologies, and real-world challenges that make each day different. If you're an adaptable and motivated IT Support Engineer looking to progress your career, this role offers the ideal environment. IT Support Engineer

Location: WS1, Walsall, GB

Posted Date: 7/14/2025