Technical Aftersales Manager

SYR are proud to represent an outstanding company who provide professional warranty and technical service aftercare for new and re-fitted yachts. We are recruiting for a Technical Aftersales Manager! Specific responsibilities will include (but not be limited to) the following: * Client experience – ensuring the client experience exceeds all expectations, being warm, courteous and exemplary in its execution. * Build surveys – liaising with the build surveyor, yard and /or clients to ensure any points raised pre-handover are resolved prior to handover. * Commissioning and sea trials – visit the factory during build and upon completion to sign off the yacht. * Handover - accompanying the clients during the handover process, acting as their representative as necessary. * Client communication – acting as the main point of contact between clients, captains and build yard for aftersales, warranty and service. * Oversee and satisfactorily resolve all warranty issues for the yacht range, working closely with all stakeholders to resolve technical and operational issues, maintaining a positive customer relation in all communications. * Monitor the warranty cost recovery, ensure that non-recoverable costs are kept within acceptable levels and other costs are recovered. * Develop a comprehensive Aftersales service to include parts and service work for new boat customers, ensuring client retention through a comprehensive customer care experience. * Providing out of hours telephone support as and when required. Person Specification * Previous experience with either construction, maintenance or operation of yachts, and detailed technical knowledge of a boat’s systems and equipment a requirement. * A smart well-presented appearance. * Excellent communication and negotiation skills with customers, suppliers and colleagues alike. * Solid commercial and business acumen. * Must have a flexible attitude to working weekends if required and be able to travel both in the UK and abroad at short notice if needed. * The ideal candidate will currently be working in a similar role within the marine industry

Location: Southampton, Hampshire, GB

Posted Date: 7/14/2025