Resident Liaison Officer

Resident Liaison Officer - SHDF Retrofit | Sanctuary Housing * Salary up to £30k £4k car allowance * 12 month Fixed Term Contract! * Location: CB6 (initially), expanding across Cambridgeshire * Must be able to drive and have own car Role We are seeking an enthusiastic and empathetic Resident Liaison Officer (RLO) to join a well known Property Services company delivering a high-profile Social Housing Decarbonisation Fund (SHDF) project. As an RLO, you will be the primary point of contact between our site teams and the residents, ensuring a smooth, informed, and respectful customer experience throughout the delivery of these vital sustainability upgrades. Key Responsibilities * Act as the main liaison between residents and the site/project team. * Arrange and attend resident consultation meetings and property surveys. * Clearly communicate the scope and schedule of planned works to tenants. * Manage access appointments, address concerns, and coordinate with contractors. * Support vulnerable residents to ensure work can proceed with minimal disruption. * Keep accurate records of all resident interactions and feedback. * Monitor satisfaction levels and support ongoing service improvements. Essential Skills & Experience * Experience in a Resident Liaison Officer, Housing Officer, Tenant Engagement or Customer Service role within social housing, construction, or retrofit. * Strong communication and interpersonal skills with a calm and professional manner. * Ability to handle sensitive conversations and resolve issues constructively. * Organised and proactive, with strong attention to detail. * Comfortable working in resident homes and on live construction sites. * Full UK Driving Licence and access to a vehicle (travel across Cambridgeshire will be required)

Location: Ely, Cambridgeshire, GB

Posted Date: 7/14/2025