Service Coordinator/Schedule Administrator

This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow. Due to the on-going expansion of the business, an opportunity has become available for an experienced Customer Service Advisor/Administrator/Scheduler to join the dynamic Service Team. This is an excellent opportunity for an enthusiastic, organised and hard-working individual who is seeking professional development. They are looking for an enthusiastic, forward-thinking person who is interested in progressing with the business over the long-term. You will be working closely with the Service Manager, Engineers and the rest of the Service Team to maintain the highest level of service & support to their clients. Key tasks will include: * Day to day management of assigned engineer's diaries and workload * Contacting clients to schedule in engineer appointments * Daily processing of client requests for engineer appointments * Management & ownership of routine maintenance visits to ensure they are completed within the required time frames * Management and ownership of corrective and small installation jobs for assigned regions including booking in with clients, ordering required equipment and arranging overnight accommodation for engineer as required * Answering the telephone & providing telephone administrative support to engineers and clients * Acting as liaison between clients and the company via telephone & email * Ordering equipment for specific jobs and ensuring delivery to correct address * Providing administrative support to the Service Manager & other members of the Service Team The right person for this role will have: * A positive can-do attitude & excellent interpersonal skills * Extensive administrative experience in a busy office environment * Experience managing engineers would be an advantage but not essential * Strong, proven organisational skills * The ability to prioritise & self-manage daily workload * A confident, professional telephone manner * A high-level attention to detail * Experience in data entry and/or use of client management software * Experience in Microsoft Office Suite (Word, Excel, Outlook) * IT literate Remuneration & Benefits: * £25,000-£27,000p/a * 28 Days Holiday (Inc Bank Holidays) * Pension * Numerous Social Events * 8.30 – 5.00 Mon-Fri (1 hour lunch) * Casual Dress * On-Site Gymnasium This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow

Location: Northop, County of Flintshire, GB

Posted Date: 7/14/2025