Customer Care Coordinator

Role: Customer Care Coordinator Location: Warrington Salary: £25,000 - £30,000 (Dependant on experience) (Pension, Bonus scheme, 26 days holiday) Are you passionate about delivering exceptional customer service in the housing sector? Do you thrive in a fast-paced, supportive environment where your contribution genuinely matters? We have a fantastic opportunity for a Customer Care Coordinator to join a well-established and respected housebuilder based in the Warrington area. The Company: Operating across the UK, this award-winning housebuilder is known for delivering high-quality, affordable homes-often supporting first-time buyers and families taking their next step up the property ladder. The business is regionally focused, with a strong presence in the North West, and has a proud reputation for community-focused development and customer satisfaction. The Role: As a Customer Care Coordinator, you will play a key role in delivering a 5-star aftercare experience to homeowners. Working closely with internal teams and external contractors, you'll ensure that any reported issues-such as defects or snags-are resolved quickly, professionally, and with a focus on quality. You'll act as the central point of contact for customers post-completion, guiding them through the resolution process with empathy and efficiency while keeping all stakeholders informed. Key Responsibilities: Manage incoming customer queries via phone, email, and voicemail. Log and coordinate reported defects, liaising with site teams, subcontractors, and in-house technicians to ensure timely and effective resolution. Maintain accurate records of customer interactions and case updates. Ensure all responses meet agreed SLAs and quality standards. Support the wider customer care team and contribute to service improvement initiatives. Promote a positive, solutions-focused customer journey from move-in through to resolution.Ideal Candidate Profile: Experience in customer service, ideally within the housebuilding or construction sector. Excellent interpersonal and communication skills-both written and verbal. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Confident managing multiple tasks and priorities in a fast-paced environment. Strong problem-solving skills and a customer-first mindset. An understanding of construction methods or the NHQC (New Homes Quality Code) is desirable but not essential

Location: Warrington, Cheshire, GB

Posted Date: 7/14/2025