Service Design & Transition Manager

We're looking for a Service Design & Transition Manager to join one of our high profile clients for a 3 month contract. Hybrid working of 2 days a week in the office. About the Role As Service Design & Transition Manager, you will lead a revised service design of an operational service, working closely with stakeholders across multiple organisations. You’ll ensure services are efficient, scalable, and aligned with shareholder expectations. Key Responsibilities Deliver a revised service design backed by shareholder requirements and performance outcomes. Engage with stakeholders across partner organisations to ensure alignment and clarity. Define and deliver process changes, new RACI models, and supporting OSS/IT requirements. Manage the smooth transition from the legacy model to an improved operational framework. Communicate strategic plans and progress to senior leadership. Champion cultural and operational change across delivery teams. What You'll Bring Strong background in Operational Service Management within telecoms or infrastructure. In-depth knowledge of ITIL v4 (certification preferred). Strategic mindset with a practical approach to driving service transformation. Experience defining SLAs, KPIs, and influencing senior stakeholders. Familiarity with OSS systems and infrastructure operations.

Location: Reading, UK, GB

Posted Date: 7/14/2025