Front Office Duty Manager

Role: Front Office Duty Manager Location: London SW5 Salary / Rate of pay: Up to £35,000 p.a. Are you a confident, professional and service-oriented Front Office Duty Manager? If so, we at Platinum Recruitment are working with a client located in the heart of London who is seeking someone permanently for their self-contained apartments! What's on offer? Salary up to £35,000 p.a., depending on experience The typical schedule will be 4 days on and 4 days off Shifts from 7am to 7pm on a rotational basis Extra days will be paid in lieu of or overtime A supportive and elegant working environment Why choose our Client based in London SW5? You will have the fantastic opportunity of working for a company that is expanding, offering a unique blend of elegance, privacy and comfort. Their self-contained accommodation are designed for the discerning guests seeking a refined experience, and take pride in delivering exceptional service with a personal touch Duty Manager Responsibilities: Manage daily operations, ensuring the highest standards of service and efficiency. Provide exceptional customer service as the primary point of contact for guests, addressing inquiries, complaints, and requests promptly and professionally. Oversee the arrival and departure processes, ensuring a seamless experience for guests. Handle guest rooming and invoicing accurately. Conduct thorough inspections of apartments before and after guest stays to ensure cleanliness and maintenance standards are met. Communicate effectively with housekeeping and maintenance teams to coordinate services and address any issues that may arise. Report directly to the General Manager, providing updates on operations, guest feedback, and any significant issues that require attention. Occasionally inspect other properties within the ownership portfolio, including those with AST tenants. This may involve conducting inventories post-departure and before arrival, distributing keys, and ensuring tenants sign inventory agreements. Guidance will be provided by the General Manager for these tasks. Assist with inspections of privately owned apartments and properties as needed, following the direction of the General Manager. Desired qualifications & skills: Previous experience in a front office or guest services managerial role within Hospitality or luxury accommodation preferred Strong interpersonal and communication skills. A calm, composed demeanour with a proactive approach to problem-solving Flexibility to work shifts including weekends and holidays Ready to embark on an exciting and rewarding career journey? Click Apply Now to discuss this Reception Manager role in Hertford and become a vital part of our client's exceptional team! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Front Office Duty Manager Location: London SW5 Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Location: South West London, London, GB

Posted Date: 7/14/2025