Key Account Manager

Key Account Manager – Logistics & E-commerce Location: Thurrock area Hours: Monday to Friday, 09:00–17:30 Type: Permanent, Full-Time Industry: E-commerce Logistics / International Delivery About the Company A dynamic and rapidly growing international logistics provider is on the lookout for a Senior Customer Experience Account Manager to join their thriving team in the Thurrock area. Established over a decade ago, the business has built a strong reputation for delivering seamless cross-border delivery solutions to major e-commerce and B2B clients. Their mission is simple: to make global shipping as easy and efficient as possible for their clients. Backed by a passionate leadership team, exciting growth plans, and a forward-thinking culture, this company offers the perfect platform for professionals looking to make a real impact. The Opportunity As a Senior Customer Experience Account Manager, you’ll be instrumental in driving exceptional service delivery, developing client relationships, and generating account growth. This is a strategic role suited to someone who thrives in a customer-first environment and enjoys collaborating across departments to innovate and improve. You’ll work closely with internal stakeholders and senior leadership, combining client-facing engagement with commercial insight to enhance customer satisfaction and grow revenue. Key Responsibilities * Manage a portfolio of high-value e-commerce and retail clients, ensuring long-term satisfaction and retention. * Identify and secure new revenue streams within existing accounts through upselling and cross-selling. * Lead weekly, monthly, and quarterly business reviews, demonstrating value and insights. * Collaborate with internal teams (Customer Experience, Operations, Sales & Tech) to streamline delivery and enhance processes. * Drive cost-saving initiatives that improve efficiency without sacrificing service quality. * Monitor market trends and competitor activity to position your clients for success. * Provide additional leadership support to the wider Customer Experience team during peak trading periods. * Use CRM and analytics tools to report on performance, identify growth opportunities, and inform decision-making. What We’re Looking For ✅ Experience: 5 years in account management, preferably in logistics, international shipping, or e-commerce. ✅ Client Focus: Proven ability to build and manage strong client relationships, ensuring a premium experience. ✅ Sales-Driven: A track record of meeting or exceeding sales targets through account growth. ✅ Commercial Acumen: Comfortable negotiating and identifying opportunities for growth and improvement. ✅ Strong Communicator: Confident in presenting to clients and collaborating across internal teams. ✅ Agile & Adaptable: Quick to learn new tools and processes, and able to thrive in a fast-moving environment. Personal Attributes * Self-motivated and results-driven * Resilient and calm under pressure * Relationship-focused and collaborative * Passionate about delivering top-tier customer experiences What’s in It for You? * Competitive salary & benefits package TBC

Location: Tilbury, Borough of Thurrock, GB

Posted Date: 7/14/2025