Day Concierge

We're now recruiting for a Concierge to join us at our development, New Providence Wharf! What you should know Ballymore is a family-owned business, with over 40 years in business - we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at New Providence Wharf in contributing to our vision. This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles. Important to note Hours: 8:00 - 20:00 / Days Shift Pattern: 4 on - 4 off Location: E14, Blackwall Salary per hour: £14.25 Contract: 42 hpw/permanent What you'll be doing * To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. * To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. * Accepting and issuing of resident’s parcels. Parcel audit completed daily, with follow up for any missing/extra parcels with the addressee and escalate to RSM if required. * Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service. * Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. * Ensure only authorized persons are given access to areas. * Issuing of visitor parking permits, offering explanations to the onsite parking procedures. * Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. * Correct reporting of any incidents or complaints. * Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. * Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. * Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. * Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed. * Apartment & Estate key audit completed daily, with follow up for any missing keys with the last person in possession. * Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. Please note: a full job description will provided once shortlisted for the role. What you'll need to be successful * Excellent communication skills. * Polite and confident with a great deal of patience. * Ability to multi-task and time-manage What now? Very simply - Apply! Do not hesitate to apply online today *Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you’re looking for? Check out our careers page online. *Ballymore operate as an equal opportunities' employer

Location: E14, Blackwall,London, GB

Posted Date: 7/14/2025