Directorate Support Officer

Main Purpose of the job: Provide modern, customer-focused, efficient and effective administrative and clerical support to directorates, including project support where required. To deliver a wide range of both routine and more complex administrative tasks in order to support the effective and efficient delivery of services within directorates. This role will have a focus on providing administrative support to the Housing Service. However, future need may dictate that you will be required to support other Directorates at a later date. _______________________________________________________________ Summary of Responsibilities and Personal Duties include: 1. Provide proactive business administrative support across various directorates. 2. To undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors and other stakeholders and effective use of key IT systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. 3. To work with colleagues in other areas of the service to resolve operational issues, complaints and enquiries, ensuring Lewisham Councils deadlines for responses is complied with. 4. To manage the delivery of complex repairs and damp and mould as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. Seek to pro-actively resolve barriers to effective delivery, working within Council policy and procedures and challenging practices /under-performance which will lead to delays and/or unsatisfactory outcomes. 5. To support the design and implementation of high quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. 6. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints and other enquiries. 7. Collate and produce reports and statistical information for pre and post inspections, contractor performance and other issues relating to contract management. Directorate Support Officer Directorate Support Officer Directorate Support Officer Directorate Support Officer Directorate Support Officer Directorate Support Officer Directorate Support Officer Directorate Support Officer Directorate Support Officer

Location: SE6, Catford,London, GB

Posted Date: 7/14/2025