Customer Service Operator

Job Vacancy: Customer Service Advisor – Plant Hire Industry Location: Hixon Job Type: Full-time-Permanent Salary: 26-28.5k depending on experience Start Date: ASAP Are you passionate about delivering excellent customer service? Do you have experience in a fast-paced environment and an interest in construction or plant hire? Join our growing and leading provider in the plant hire industry! About the Role: As a Customer Service Advisor, you'll be the first point of contact for customers — helping them with equipment hire, handling enquiries, and ensuring smooth service from start to finish. Key Responsibilities: * Handle incoming calls, emails, and walk-in enquiries * Provide hire quotes, availability checks, and equipment recommendations * Process bookings, returns, and payments accurately * Liaise with the transport and operations teams to coordinate deliveries * Build strong customer relationships through friendly, efficient service * Resolve issues and complaints professionally and promptly ✅ Requirements: * Previous experience in customer service (plant hire or similar industry preferred) * Strong communication and problem-solving skills * Good IT skills (experience with hire or CRM systems a plus) * Ability to multitask and remain calm under pressure * A proactive, can-do attitude with attention to detail What We Offer: * Competitive salary & benefits * Full training * Friendly and supportive work environment * 5 weeks holiday plus bank holidays * Xmas shut down If this interests you, please call or click apply

Location: Hixon, Staffordshire, GB

Posted Date: 7/14/2025