Clinic Operations Manager

Clinic Operations Manager in Specialised Private Clinic We are looking for a Clinic Operations Manager, a natural leader with exceptionally high standards of work and an excellent work ethic who takes ownership of leading the smooth daily running of their world-class ophthalmic institute. As a key member of the clinic's leadership structure, the Clinic Operations Manager will be responsible for overseeing all aspects of operations, ensuring that patient care, staff coordination, facilities management, and administrative functions are delivered to the highest standards. This role requires strong organisational skills, strategic thinking, and a patient-centred approach that reflects the bespoke and world-class medical care. Location: off Harley Street Salary depends on experience Duties of the Clinic Operations Manager * Lead the daily operations of the clinic to ensure outstanding patient care. * Manage administrative, front-of-house, and facilities teams. * Oversee appointment scheduling, patient registration, and clinic readiness. * Ensure stock levels, equipment maintenance, and supplier relationships are well managed. * Serve as the primary point of contact for operational matters. * Work closely with the medical team to ensure their clinics are properly organised and operational queries are resolved. * Implement processes to optimise efficiency and enhance the patient experience. * Accommodate and coordinate urgent or emergency patient appointments. Strategic and Financial Management: * Collaborate with the Senior Leadership Team to develop operational strategies. * Monitor clinic performance and implement improvements where needed. * Manage budgets, procurement, and stock. * Support business development initiatives through operational planning. Patient Experience: * Ensure a discreet, welcoming, and reassuring environment for all patients and visitors. * Foster a culture of service excellence. Compliance and Risk Management: * Lead health and safety, infection control, and facilities management. * Uphold GDPR and patient confidentiality processes. * Ensure ongoing compliance with Care Quality Commission (CQC) requirements, working proactively with relevant teams and advisers. * Team Leadership and Development: * Lead, support, and develop administrative and operational teams. * Oversee recruitment, training, and performance appraisals. * Promote a positive, high-performing team culture. - Manage staffing levels and team rotas. Required experience * Previous experience in operations management within private healthcare. * Proven leadership and team management skills. We offer: * A key leadership role within a prestigious, high-performing private clinic. * 23 days annual holiday plus bank holidays. * Private health insurance scheme * Life insurance. * Pension plan

Location: W1T, Fitzrovia,London, GB

Posted Date: 7/14/2025