2nd Line Support Engineer

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. My client are looking for a Second Line Service Desk Engineer to join their team in a unique split role – 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP. You’ll gain exposure to a diverse range of technologies, clients and security-focused environments, while developing your skills in a role that combines technical expertise, problem-solving and client engagement. Skills and Experience: * Ability to work under pressure and manage multiple projects * 2 years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential * Full driving licence is essential * Experience working for an MSP is essential * Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) * Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) * Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) * Experience with onsite/offsite backup products and storage (including cloud storage) * Excellent customer service skills * A full driving licence (access to a vehicle is not required, but beneficial) * VMWare/Hyper-V knowledge * Working within an ITIL environment. Preferably holding a current qualification * Technical qualifications such as CompTIA, Network would be advantageous * Experience of Agile methodologies would an advantage To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer please call and speak with John Noonan here at ISR Recruitment on (phone number removed) or please email me a copy of your very latest CV and I’ll call you back to discuss the role in more detail

Location: Plymouth, Devon, GB

Posted Date: 7/14/2025